We are looking for several bilingual (French / English) customer service agents to join our team. If you are passionate about customer service and bilingual, this job is for you! Your role? Communicate daily with several customers around the world
Start date
Immediate
Location
Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)
Job Type
Full-time – possibility of flexible working hours
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Responsibilities
- Following up on client files until they are complete, by email and telephone;
- Document the status of follow-up of customer files;
- Answer general calls concerning the use of the Cognibox system;
- Complete the validation of customer files;
- Perform various tasks related to the customer service position.
Qualifications
- Secondary diploma;
- Passion for customer service;
- Excellent prioritization skills;
- Bilingualism English/French, spoken and written, mandatory;
- Excellent knowledge of Windows, MS Office, Internet;
- Autonomy, flexibility positive attitude, team spirit, initiative, good organization skills, excellent prioritization and stress management skills, punctuality.
TOP 5 REASONS WHY YOU WANT THIS JOB:
- Your talent is considered a crucial element to the teams’ success;
- You will enjoy a competitive salary and benefits package;
- Flex schedules and vacation plans – work-life harmony is important to us;
- The company is growing and there is room for advancement;
- Your voice will be heard and appreciated.
About the Customer Experience team
- The Customer Experience team is client-centric and nurturing. We are collaborative with different Cognibox departments and with our clients. We enjoy building meaningful and trusting relationships with our clients and are happy to help in any way that we can. We are very passionate about providing an exceptional Cognibox journey and love to learn more from other departments. We are team players through and though.
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