Reporting to the Chief Operating Officer, the incumbent is responsible for supervising the Customer Success Managers (CSM) team.The main objectives are to ensure customer retention, to ensure increased use of Cognibox solutions, to ensure Cognibox technology platforms are used to their full potential and finally, to ensure customer satisfaction.
Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)
Full-time – possibility of flexible working hours
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About the Customer Experience team