Customer Success Team Manager

Reporting to the Chief Operating Officer, the incumbent is responsible for supervising the Customer Success Managers (CSM) team.The main objectives are to ensure customer retention, to ensure increased use of Cognibox solutions, to ensure Cognibox technology platforms are used to their full potential and finally, to ensure customer satisfaction.

Start date

Immediate

Location

Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)

Job Type

Full-time – possibility of flexible working hours

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TOP 5 REASONS WHY YOU WANT THIS JOB

About the Customer Experience team

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Bilingual Customer Service Agent

We are looking for several bilingual (French / English) customer service agents to join our team. If you are passionate about customer service and bilingual, this job is for you! Your role? Communicate daily with several customers around the world

Start date

Immediate

Location

Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)

Job Type

Full-time – possibility of flexible working hours

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Responsibilities

Qualifications

TOP 5 REASONS WHY YOU WANT THIS JOB:

*** The masculine gender is used as a generic term without discrimination for the sole purpose of simplifying the text. ***

Customer Success Manager

At Cognibox, the role of Customer Success Manager (CSM) is a key position in achieving the results and strategic objectives of our clients in terms of risk management of their subcontractors. The CSM plays a central role for the client in the Cognibox ecosystem whether in connection with our professional services, product team, training, etc. Its proactive approach aims to develop in-depth knowledge of clients desired outcomes and help them achieve those goals through regular contact.

 

Are you passionate about customer relations? Are you a professional who wants to maintain loyalty and develop customer growth? If so, this position is for you!

Start date

Immediate

Location

Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)

Job Type

Full-time – possibility of flexible working hours

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Responsibilities

Qualifications

TOP 5 REASONS WHY YOU WANT THIS JOB

*** The masculine gender is used as a generic term without discrimination for the sole purpose of simplifying the text. ***