Data Entry Clerk

Reporting to the Data Entry Team Manager, the incumbent holds a key position in the company. This person enters client information into the Cognibox software and performs the necessary follow-ups for the qualification and processing of each file.

Start date

Immediate

Location

Teleworking possible with occasional travel to our Montreal office or Shawinigan (head office)

Job Type

Full time – possibility of flexible working hours

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RESPONSABILITIES

QUALIFICATIONS

TOP 5 REASONS WHY YOU WANT THIS JOB

ABOUT THE CUSTOMER EXPERIENCE TEAM

*** The masculine is used as a generic term without discrimination for the sole purpose of lightening the text. ***

Customer Success Team Manager

Reporting to the Chief Operating Officer, the incumbent is responsible for supervising the Customer Success Managers (CSM) team.The main objectives are to ensure customer retention, to ensure increased use of Cognibox solutions, to ensure Cognibox technology platforms are used to their full potential and finally, to ensure customer satisfaction.

Start date

Immediate

Location

Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)

Job Type

Full-time – possibility of flexible working hours

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Responsibilities

Qualifications

TOP 5 REASONS WHY YOU WANT THIS JOB

About the Customer Experience team

.

Implementation Project Manager

Reporting to the Implementation Manager, the Implementation Project Manager is responsible for supporting the client in the implementation and integration of Cognibox modules, and for following up on the process changes that this implementation will require. The project manager works in concert with the internal team, i.e. the customer service and R&D departments. The project manager’s role is part of the relationships he maintains with clients, but also with other Cognibox departments, in order to complete the implementation of the software suite.

Start date

Immediate

Location

Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)

Job Type

Full-time – possibility of flexible working hours

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Responsibilities

Qualifications

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About the Customer Experience team

.

Bilingual Customer Service Agent

We are looking for several bilingual (French / English) customer service agents to join our team. If you are passionate about customer service and bilingual, this job is for you! Your role? Communicate daily with several customers around the world

Start date

Immediate

Location

Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)

Job Type

Full-time – possibility of flexible working hours

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Responsibilities

Qualifications

TOP 5 REASONS WHY YOU WANT THIS JOB:

*** The masculine gender is used as a generic term without discrimination for the sole purpose of simplifying the text. ***

Customer Success Manager

At Cognibox, the role of Customer Success Manager (CSM) is a key position in achieving the results and strategic objectives of our clients in terms of risk management of their subcontractors. The CSM plays a central role for the client in the Cognibox ecosystem whether in connection with our professional services, product team, training, etc. Its proactive approach aims to develop in-depth knowledge of clients desired outcomes and help them achieve those goals through regular contact.

 

Are you passionate about customer relations? Are you a professional who wants to maintain loyalty and develop customer growth? If so, this position is for you!

Start date

Immediate

Location

Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)

Job Type

Full-time – possibility of flexible working hours

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Responsibilities

Qualifications

TOP 5 REASONS WHY YOU WANT THIS JOB

*** The masculine gender is used as a generic term without discrimination for the sole purpose of simplifying the text. ***