Reporting to the Vice-President Customer Experience, the Implementation Project Manager is responsible for supporting the client in the implementation and integration of Cognibox modules, and for following up on the process changes that this implementation will require. The project manager works in concert with the internal team, i.e. the customer service and R&D departments. The project manager’s role is part of the relationships he maintains with clients, but also with other Cognibox departments, in order to complete the implementation of the software suite.
Start date
Immediate
Location
Teleworking possible with occasional travel to our Montreal or Shawinigan office (head office)
Job Type
Full-time – possibility of flexible working hours
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Responsibilities
- Analyze business needs and define Cognibox's implementation strategy for clients;
- Plan and manage the implementation of Cognibox and ensure its integration into the client's daily activities as part of a change management strategy;
- Define and manage project expectations on an ongoing basis with team members (management, customer service and IT) and other stakeholders;
- Ensure follow-up with the client and the internal project team (management, implementation team, customer service, IT) and other stakeholders;
- Act as a resource person for the entire duration of implementation and post-implementation;
- Identify business opportunities, promote the different modules of Cognibox and the services offered, and make the necessary follow-ups;
- Train users at the client's site and internal stakeholders;
- Respect budgets and deadlines;
- Delegate tasks and responsibilities to employee assigned to the project;
- Performs all the tasks inherent to the position of Project Manager.
Qualifications
- Bachelor's degree in a relevant discipline;
- Minimum 2 years experience in project management;
- Relevant experience in software implementation and integration;
- International work experience (an asset);
- Project Management Professional (PMP) certification (an asset);
- Experience with agile methodologies (Scrum, Kanban, Lean, etc.) (an asset);
- Knowledge of occupational health and safety (an asset);
- Bilingualism French/English, spoken and written is mandatory;
- Valid driver's license;
- Be prepared to travel frequently (post-pandemic).
TOP 5 REASONS WHY YOU WANT THIS JOB
- Your talent is considered a crucial element to the teams’ success;
- You will enjoy a competitive salary and benefits package;
- Flex schedules and vacation plans – work-life harmony is important to us;
- The company is growing and there is room for advancement;
- Your voice will be heard and appreciated.
About the Customer Experience team
- The Customer Experience team is client-centric and nurturing. We are collaborative with different Cognibox departments and with our clients. We enjoy building meaningful and trusting relationships with our clients and are happy to help in any way that we can. We are very passionate about providing an exceptional Cognibox journey and love to learn more from other departments. We are team players through and though.
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