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Bilingual Customer Service Agent

We are looking for several bilingual (French / English) customer service agents to join our team. If you are passionate about customer service and bilingual, this job is for you! Your role? Communicate daily with several customers around the world

  • Customer Service
  • Sales

RESPONSIBILITIES

  • Following up on client files until they are complete, by email and telephone;
  • Document the status of follow-up of customer files;
  • Answer general calls concerning the use of the Cognibox system;
  • Complete the validation of customer files;
  • Perform various tasks related to the customer service position.

QUALIFICATIONS

  • Secondary diploma;
  • Passion for customer service;
  • Excellent prioritization skills;
  • Bilingualism English/French, spoken and written, mandatory;
  • Excellent knowledge of Windows, MS Office, Internet;
  • Autonomy, flexibility positive attitude, team spirit, initiative, good organization skills, excellent prioritization and stress management skills, punctuality.

TOP 5 REASONS WHY YOU WANT THIS JOB :

  • Your talent is considered a crucial element to the teams’ success;
  • You will enjoy a competitive salary and benefits package;
  • Flex schedules and vacation plans – work-life harmony is important to us;
  • The company is growing and there is room for advancement;
  • Your voice will be heard and appreciated.

About the Customer Experience team

The Customer Experience team is client-centric and nurturing. We are collaborative with different Cognibox departments and with our clients. We enjoy building meaningful and trusting relationships with our clients and are happy to help in any way that we can. We are very passionate about providing an exceptional Cognibox journey and love to learn more from other departments. We are team players through and though.

Think this job is perfect for you? Join our team and apply today.

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SOME PERKS OF WORKING AT COGNIBOX

Flexibility

Work-life harmony is key to our continued success, and we promote the health and well-being of our employees by offering flexible schedules and vacation plans.

Career Advancement

At Cognibox, we fuel innovation through the growth and development of our employees and their careers.

Stimulating Work Environment

A career at Cognibox means working with passionate, motivated individuals interested in listening to your ideas and together creating solutions that ensure a safe workplace for our clients.